GENERAL TERMS AND CONDITIONS

1.INTRODUCTION
Apartment owner provides accommodation services in accordance with the General Terms and Conditions, and with the period and details of the confirmed reservation. Apartment owner is not liable for circumstances caused by conditions beyond its control.


2.BOOKING AND PAYMENT
Inquiries and booking of accommodation can be done electronically by mai. When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and Apartment owner.
When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance 50% and the rest upon arrival to Apartment owner.


3.SOJOURN TAX
The amount of Sojourn TAX is not included in price.


4.PRICE OF ACCOMMODATION
The price of accommodation includes the basic service as described in the booked accommodation unit.
The price of accommodation is given in EUR. Apartment owner reserves the right to make changes to the stated prices (in the event that there are changes in exchange rates). For customers who have paid an advance for their reservation, apartment owner guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, apartment owner is required to inform the customer.
If more customers than are stated in the calculation arrive at the accommodation unit, the apartment owner has the right to deny the extra customers accommodation.


5.CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation unit offered by apartment owner is described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in apartment owner online offer.
Standards for accommodation, services, etc. differ from place to place, country to country, and cannot be compared.


6.APARTMENT OWNER'S RIGHT TO CHANGES AND CANCELLATION
Apartment owner reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.
Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, apartment owner reserves the right to charge the price difference upon consulting the customer.


7.CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
Should the customer wish to change or cancel a reservation; this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date.

In case of cancellation of reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows:

	For cancellation up to 15 days before arrival date, 40% of the accommodation price will be charged (the advance will not be returned),
	For cancellation from 14 - 9 days before arrival date, 50% of the accommodation price will be charged,
	For cancellation from 8 - 2 days before arrival date, 80% of the accommodation price will be charged,
	Should the customer cancel 1 day before arrival date, or not come, or cancel during use of the accommodation unit, 100% of the accommodation price will be charged.

In circumstances caused by conditions beyond their control, customers must produce a written statement and apartment owner will charge for real costs only, up to a maximum of 25% of the total value of the reservation.

Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed apartment owner, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above.
Should the real costs exceed the above stated costs, apartment owner reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, apartment owner will only charge the real costs caused by the replacement.


8.APARTMENT OWNERS OBLIGATIONS
It is apartment owner's obligation to take care of provided services, hosts, and customers interests and rights according to accepted customs and practices in tourism. Apartment owner will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control (Article 1), when Article 6 is applied.

9.CUSTOMER'S OBLIGATIONS

Customer is required:

	to have valid travel documents,
	to obey customs regulations and currency exchange regulations of the country where the destination is located,
	to obey house rules in accommodation units and to have good relations with the host,
	to produce the confirmation of payment upon arrival,

Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.
By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.

10.LUGGAGE
Apartment owner is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.

11.COMPLAINTS
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint.
The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to apartment owner and cannot include services already provided.

13.COURT JURISDICTION
Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Zagreb Court jurisdiction).

NOTE
Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.